Senior desktop technician
The company would like to recruit a Senior Desktop Technician that will be based at a site in Meyerton.
MAIN DUTIES AND RESPONSIBILITIES:
Install, upgrade, support and troubleshoot Enterprise Applications hosted on Cloud and On-Prem
Administer Windows Server 2016/2022
Interact with numerous computer platforms in a multi-layered client server environment
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimise downtime
Troubleshooting of network connectivity in a LAN/WAN environment
Requesting and coordinating vendor support
Develop trends by monitoring and analysing incoming calls, problems and support requests
Install, upgrade, support and troubleshoot Windows 7 – 11 and Microsoft Office 2016 - 365 and any other authorised desktop applications
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
Customise desktop hardware to meet user specifications and site standards
Performs work in compliance within specified warranty requirements
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
Safely package equipment for branches and arrange for the transport of the equipment
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorised access to the network
Dealing with hardware and application support queries and issues reported to the support desk
Provide user data and application recovery
User account administration, i.e., account creation and management and password resets on Active Directory
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software
Use tools and methodologies to load, copy and customise operating system configurations for deployment
Responsible for the daily switching of backup tapes at the different backup sites
Provides backup support and assistance to the Network Administrators needed
Responsible for tracking hardware and software inventory
Familiarise end users with basic software, hardware and peripheral device operation
Take ownership and responsibility for queries, issues and problems
Works with vendor support contacts to resolve technical issues within the desktop environment
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
Works with other IT team members regarding new branch builds and upgrades
Dealing with queries by following departmental procedures for fault resolution
Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
Arranges for and/or prepares equipment for shipping/receiving
Maintains I.T. records and tracking for area of responsibility
Ensures that supported customer accurately completes the approved work request with the date and time of submission
Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas
Maintain adequate knowledge of operating systems and application software used to provide a high level of support
Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
QUALIFICATIONS AND EXPERIENCE:
Grade 12
Advance computer literacy
Industry certifications, these can include A+, N+ and/or MCTS/MCITP
Driver’s licence code EB (08)
Fluent in English
Working technical knowledge of current protocols, operating systems and standards.
Ability to operate tools, components and peripheral accessories.
Microsoft Desktop Support Technician Certificate an advantage
A+ and N+ experience
Experience in Windows 7 – 11, routers, switches and firewall
Microsoft Office, TCP/IP
SQL server experience
Backup Software experience
Experience in Wi-Fi Radio link configuration and commissioning.
Working knowledge of SMS, AD, and remote-control tools
Knowledge of all software applications used within the organisation
Interpersonal skills
Analytical and problem-solving skills
Good communication (both verbal and written) skills
Planning and organising skills
Good administration management skills
Able to operate effectively in a team environment with both technical and non-technical team members
Able to operate with minimal supervision and manage time effectively.
Able to operate within customer standard operating procedures
Menar is an equal opportunity and affirmative action employer. A shortlist will be compiled and selected applications will be invited for an interview. If no response is received within one month, applicants may assume their applications to be unsuccessful. All original certificates and proof of experience must be produced at the interview.
Email comprehensive CV to: cv@menar.com
Closing date: 30 March 2025
